Right of withdrawal

Return and Exchange

Please note that an order cannot be changed or canceled after it has been placed until it has been delivered.

All orders are processed immediately to ensure timely delivery.

You are entitled to a 30-day money-back guarantee. Please ensure that the return is made in a clean and careful condition.

In just 3 steps, return your goods!

Step 1: To return or exchange your product, it must be in its original condition and packaging, and include all accessories.

Step 2: Send a notification to our returns department: support@exawo.com

That's it!

Step 3: Afterwards, the items must be returned to our company address at your own expense:

Returns Department:

Exawo®

Faruk Balkan
Rastatterstraße 15
76532, Baden-Baden
Germany

Who bears the costs?

The buyer bears the cost of return shipping. Special cases arise when the goods are damaged or incorrectly delivered.

When can the customer expect a refund?

A refund will be processed within 14 days of receiving the returned items and issued in the form of a refund to the originally chosen payment method.

We cannot credit the purchase amount in the following cases.

• Items received after more than 30 days.
• Used, damaged, or incomplete items.
• Items with missing packaging (unpacking the product is not necessary to evaluate it).

We reserve the right to reject returned items if there is reason to believe they have been used or damaged beyond our control.

Consequences of cancellation

If you cancel this contract, we will refund all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which we receive notice of your cancellation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to examine their nature, characteristics, and functioning. We only accept returns in perfect and unused condition.